We want you to love what you ordered.
If something isn’t right, we’ll do our best to make it right.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must be:
- unworn
- unwashed
- unused
- free from odors or damage
- returned in its original condition
We may refuse returns that do not meet these conditions.
Made to Order
Every Slightly Offline product is made specifically for you after you place your order.
Because of this, we cannot accept returns or exchanges simply because:
- you changed your mind
- you ordered the wrong size
- you no longer want the item
Please review our sizing information carefully before ordering.
Damaged or Incorrect Orders
If your order arrives:
- damaged
- defective
- incorrectly printed
- or you received the wrong item
please contact us within 7 days of delivery and include:
- your order number
- photographs of the issue
We’ll make it right as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If your item qualifies for a replacement due to damage or manufacturing defects, we’ll arrange a replacement at no additional cost.
Return Shipping
If your return is approved:
Customers are responsible for return shipping costs unless:
- we shipped the wrong item
- the product is defective
- the product was damaged during shipping
Refunds
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds are issued to your original payment method.
Please allow 5–10 business days after approval for your financial institution to process the refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital products
- Final sale items
- Customized or personalized products
- Products that have been worn, washed or altered
How to Start a Return
Please contact us before sending any item back.
Returns sent without prior authorization may not be accepted.
Email:
Consumer Rights
This policy is in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy limits or excludes any rights that cannot legally be waived.
We’re a small independent brand.
If something isn’t right, we’d much rather solve the problem than argue over policies.
Just reach out—we’ll always do our best to find a fair solution.