FAQ
Find answers to the most common questions about our products, shipping, returns and more.
frequently asked questions
Click a question below to view the answer.
Ordering & products
Where are your products made?
Every Slightly Offline product is made to order by our trusted production partners. To reduce shipping distances whenever possible, your order is typically produced at the facility closest to your delivery address. Most of the US products are made in Mexico.
How does made-to-order production work?
We don’t keep large inventories sitting on shelves. Instead, each product is made especially for you after you place your order. This helps reduce waste and allows us to focus on creating products that are meant to be worn—not stored.
Will my order look exactly like the photos?
We do our best to represent every product as accurately as possible. Because each item is made individually, slight variations in print placement or color may occur. These small differences are a normal part of the production process and make every piece uniquely yours.
How do I know which size to choose?
Every product includes a detailed size guide on its product page. We recommend comparing the measurements with one of your favorite garments for the best fit. If you’re between sizes or unsure, feel free to contact us—we’re happy to help.
Do your products shrink after washing?
We haven’t noticed any significant shrinkage during our own testing and regular use. To keep your apparel looking its best, we recommend following the care instructions provided with each product and avoiding high heat when washing or drying.
Shipping
How long does shipping take?
Because every Slightly Offline product is made to order, production begins after your purchase.
Typical production time: 2–5 business days
Estimated shipping times after production:
- United States: 3–6 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- Rest of the world: 10–20 business days
Please note that these are estimates and may vary during busy seasons, holidays, or due to carrier delays.
Can I track my order?
Yes! As soon as your order ships, you’ll receive a shipping confirmation email with a tracking link so you can follow your package every step of the way.
Do you ship internationally?
Yes! We ship to most countries worldwide.
Please note that Slightly Offline is operated from Finland, and international orders shipped outside the destination country’s duty-free limits may be subject to customs duties, import taxes, or other local fees. These charges are determined by your local customs authority and are the responsibility of the customer.
Why did my order arrive in multiple packages?
Some products are made at different production facilities to reduce shipping times and environmental impact. If your order contains multiple items, they may arrive separately—but don’t worry, the rest of your order is still on its way.
Can I change my shipping address?
If your order hasn’t entered production yet, we’ll do our best to update your shipping address.
Please contact us as soon as possible at support@slightlyoffline.com. Once production has started or the order has shipped, we’re unfortunately unable to make changes to the delivery address.
Returns & Exchanges
Can I return my order?
Yes. If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of delivery, provided they are unused, unworn, in their original condition, and include the original packaging where applicable.
Because our products are made to order, we cannot accept returns for items that have been worn, washed, or customized.
For full details, please see our Returns & Refunds Policy.
My product arrived damaged. What should I do?
We’re sorry to hear that.
If your order arrives damaged or defective, please contact us within 30 days of receiving it at support@slightlyoffline.com.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging (if available)
- A brief description of the issue
We’ll review your claim and arrange a replacement or refund if the damage occurred during production or shipping.
Can I exchange for another size?
Because each item is made specifically for you after your order is placed, we don’t offer direct size exchanges.
Please check the size guide available on every product page before ordering.
If you received the wrong item or there’s a manufacturing defect, we’ll make it right. Simply contact us at support@slightlyoffline.com, and we’ll be happy to help.
What if my package is lost?
If your tracking information hasn’t updated for an extended period or your package appears to be lost, please contact us at support@slightlyoffline.com.
We’ll work with our shipping and fulfilment partners to investigate the shipment and determine the best solution. If your package is confirmed lost in transit, we’ll arrange a replacement or refund in accordance with our Returns & Refunds Policy.
About Slightly Offline
What does "Slightly Offline" mean?
It doesn’t mean giving up technology.
It means making a little more room for the moments that matter—watching the sunset instead of your notifications, taking the longer trail, sharing stories around a campfire, or putting your phone away for a while.
Not fully online. Not fully offline. Slightly Offline.
Where did the idea come from?
Slightly Offline started with a simple observation: the moments we remember most rarely happen behind a screen.
Whether it’s a road trip through the mountains, an early morning on the lake, a hockey game with friends, or a quiet cup of coffee outdoors, those experiences stay with us long after the notifications disappear.
We created Slightly Offline to celebrate those moments.
Is this an outdoor brand?
Not exactly.
We’re a lifestyle brand inspired by the outdoors, everyday adventures, and the people we share them with.
Our products are made for wherever life happens—whether that’s a mountain trail, a hockey rink, a road trip, your favorite coffee shop, or simply taking a break from the noise.
Why do you produce on demand?
Every Slightly Offline product is made especially for you after you place your order.
Producing on demand helps reduce unnecessary waste, avoids excess inventory, and allows us to focus on creating products people genuinely want to wear.
We believe it’s a more thoughtful way to build a brand.
Where is Slightly Offline based?
Slightly Offline is operated by INT2000 Oy, a company based in Finland.
While we proudly have Finnish roots, our inspiration comes from the places and communities that bring people together—from Nordic lakes to the mountains of Colorado and beyond.
We ship to customers around the world.
Sustainability
Is made-to-order production better for the environment?
We believe so.
By producing each item only after it’s been ordered, we avoid creating excess inventory that may never be sold. This approach helps reduce unnecessary waste and encourages more thoughtful production.
While no manufacturing process is completely impact-free, we believe making products on demand is a more responsible way to build a brand.
What materials do you use?
Material composition varies by product, and you’ll find the full details on each product page.
When selecting products for Slightly Offline, we prioritize comfort, durability, and quality—because we believe clothing should be worn and enjoyed for years, not just a season.
We’re always looking for opportunities to expand our range with more sustainable materials where they meet our standards for quality and longevity.
Do you use plastic packaging?
Yes—for now.
Protecting your order during shipping is our first priority, and plastic packaging is currently the most reliable way to keep products clean, dry, and undamaged while they travel.
That said, our fulfilment partners are continually working to reduce the environmental impact of packaging by increasing the use of recycled plastics, minimizing packaging waste, and improving shipping practices wherever possible.
As better alternatives become available, we’ll continue looking for ways to make our packaging more sustainable without compromising the quality or safety of your order.
Payments & Security
Which payment methods do you accept?
We use WooPayments, which offers a secure and convenient checkout experience.
Available payment methods may vary depending on your location but typically include major credit and debit cards, Apple Pay, Google Pay, and other locally supported payment options. The payment methods available to you will be displayed during checkout.
Is it safe to order from Slightly Offline?
Absolutely.
Our checkout is secured using industry-standard encryption, and all payments are processed through trusted payment providers. We never store your full payment card information on our website.
If you ever have a question about your order, our team is always happy to help at support@slightlyoffline.com.
Will I have to pay customs fees?
It depends on where your order is being shipped to.
If you are ordering from the United States, typically no customs fees apply. If you’d like more information for specific products, feel free to reach out to us.
If you’re ordering internationally, your country may charge customs duties, import taxes, or other fees when your package arrives. These charges are determined by your local customs authority and are the responsibility of the customer.
Slightly Offline is operated from Finland, and customs regulations vary by country. If you’re unsure whether additional fees may apply, we recommend checking with your local customs office before placing your order.
Our Philosophy
Why don't you release huge collections?
We believe in creating fewer products with greater intention.
Instead of chasing trends or releasing new items every week, we’d rather design pieces that people genuinely enjoy wearing for years. Every collection should have a reason to exist.
Quality over quantity has been part of our philosophy from day one.
Why don't you constantly run sales?
Because we believe great products should have honest pricing.
Rather than inflating prices only to discount them later, we aim to price our products fairly from the start. We’d rather earn your trust than train you to wait for the next sale.
When we do offer special promotions, they’re meaningful—not just another marketing tactic.
What kind of communities are you building?
We believe every community we become part of should be stronger because we were there.
Whether it’s a local hockey team, a hiking group, a charity event, or simply people gathering around a campfire, our goal is to support the communities that bring people together.
Slightly Offline isn’t just about what you wear—it’s about creating more moments worth remembering.
Still have a question?
We're a small team, and we genuinely love to help.
Reach out anytime - we'll get back to you as soon as possible.
Email us
at support@slightlyoffline.com