Terms & Conditions

Last updated: 21st of July 2026

These Terms & Conditions govern purchases made through slightlyoffline.com, referred to below as the “Website”.

The Website and the Slightly Offline online store are operated by:

INT2000 Oy
Business ID: 2107782-4
Registered office: Patentti- ja rekisterihallitus
Postal address: PL 65, 02321 Espoo, Finland
Email: support@slightlyoffline.com
Telephone: +358445551191

“Slightly Offline”, “we”, “us” and “our” refer to INT2000 Oy.

“Customer”, “you” and “your” refer to the person purchasing or using products through the Website.

1. Application of these Terms

These Terms apply to all orders placed through slightlyoffline.com.

By placing an order, you confirm that:

• you have read and accepted these Terms;
• the information you provide is accurate and complete;
• you are legally able to enter into the purchase agreement; and
• you are purchasing the products for personal use unless otherwise agreed with us in writing.

Our Privacy Policy, Returns & Refunds Policy and Shipping Policy form part of these Terms where applicable.

Nothing in these Terms limits any mandatory consumer right that applies to you under the laws of your country of residence.

2. Products and product information

We aim to describe and display our products as accurately as reasonably possible.

Because products are displayed digitally:

• colors may vary slightly depending on your screen, device and display settings;
• placement, scale and appearance of printed or embroidered artwork may vary slightly;
• product measurements may vary within normal manufacturing tolerances;
• minor variations between individual products are not necessarily defects; and
• product packaging may differ from images shown on the Website.

Product photographs are illustrative. Please review the complete product description, available sizes, materials and care instructions before placing an order.

Where the manufacturer or fulfilment partner provides a measurement tolerance, that tolerance may be stated on the product page or Size Guide.

3. Sizing

Customers are responsible for reviewing the product-specific size information before placing an order.

Our products may use different size standards depending on the garment and manufacturer. A size labelled “Medium” in one product may not have exactly the same measurements as a Medium in another product.

Where a product runs smaller or larger than usual, we aim to state this on the relevant product page.

A recommendation to size up or down is general guidance and does not guarantee a particular fit because body shape, fit preference and garment style differ between customers.

Please contact support@slightlyoffline.com before ordering if you need help choosing a size.

4. Made-to-order production

Most Slightly Offline products are produced after an order has been placed.

Made-to-order production helps us avoid holding unnecessary inventory and reduce overproduction. It also means that an order may enter production shortly after it has been confirmed.

“Made to order” does not automatically mean that a product is personalised or excluded from any statutory right of withdrawal. Any limitation to cancellation or return rights will apply only where permitted by mandatory law and will be clearly stated before purchase.

Products made to the customer’s individual specifications or clearly personalised may be subject to different cancellation rights where permitted by law. If a product is personalised, this will be clearly identified on the product page before the order is placed.

5. Placing an order

To place an order, you must:

1. select the product and any available options;
2. provide the requested contact, billing and delivery information;
3. select an available payment and delivery method;
4. review the order summary and total price; and
5. submit the order using the clearly marked payment button.

Before submitting an order, you are responsible for checking that the products, sizes, quantities, delivery address and other details are correct.

Submitting an order constitutes an offer to purchase the selected products. An automatic acknowledgement that we have received your order does not necessarily mean that we have accepted it.

A binding purchase agreement is formed when we send an order confirmation accepting the order, or when production of the products begins, whichever occurs first, unless mandatory law provides otherwise.

Please save the order confirmation and these Terms for your records.

6. Our right to decline or cancel an order

We may decline or cancel an order before shipment where there is a reasonable and lawful basis to do so, including where:

• the product is unavailable;
• the order cannot be fulfilled;
• the payment has not been authorised;
• the billing or delivery information is incomplete or appears incorrect;
• we reasonably suspect fraud, misuse or unauthorised payment activity;
• the order appears to be intended for unauthorised commercial resale;
• the order violates these Terms or applicable law;
• there is an obvious and material error in the price or product information; or
• we cannot deliver to the address provided.

If we cancel an order after payment has been taken, we will return the relevant amount using the original payment method without undue delay.

We will not cancel an accepted order solely because we later decide that the agreed price was commercially disadvantageous.

7. Prices and currency

Prices are displayed in USD.

The currency applicable to an order is shown before payment.

Unless otherwise stated:

• product prices do not include delivery charges;
• delivery charges are displayed before the order is submitted;
• applicable sales tax, value-added tax or similar transaction tax is displayed or calculated at checkout where we are legally required to collect it; and
• the total payable amount is shown before the order is placed.

Your card issuer, bank or payment provider may apply currency-conversion charges or other fees. Such fees are determined by the payment provider and are not charged by us.

We may change prices at any time, but price changes will not affect an order that we have already accepted.

8. Taxes, duties and import charges

Tax treatment depends on the delivery destination and applicable law.

Where we are required to collect sales tax, value-added tax or another transaction tax, it will be included in or added to the order total as indicated at checkout.

Orders fulfilled or delivered across national borders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated at checkout, customs duties, import taxes and similar destination charges are not included in the purchase price. The customer is responsible for charges lawfully imposed by the destination country.

We will not describe a delivery as duty-paid unless the applicable duties are actually included.

9. Payment

Available payment methods are displayed at checkout.

Payments are processed by third-party payment providers, including Stripe and any other payment provider displayed at checkout.

You must be authorised to use the chosen payment method.

Payment may be authorised or collected when the order is placed. If payment cannot be authorised or is later reversed, we may suspend or cancel the order.

We do not receive or store complete payment-card details where the payment is processed directly by the payment provider. The handling of personal information is described in our Privacy Policy.

10. Discount codes and promotions

Discount codes and promotional offers:

• are subject to any conditions stated with the offer;
• must be used before their stated expiry date;
• have no cash value;
• cannot normally be applied retrospectively;
• may not be combined unless expressly permitted;
• may be limited to particular products, customers, territories or order values; and
• may be withdrawn or corrected where an obvious error, fraud or misuse has occurred.

We will not withdraw a promotion from an order that has already been validly accepted merely because the promotion later ends.

11. Production times

Because most products are made after ordering, production time is separate from delivery time.

Estimated production times may be shown on the product page, at checkout or in the Shipping Policy.

Production times are estimates unless we expressly promise a fixed deadline.

We will take reasonable steps to meet the production estimate communicated at the time of purchase.

12. Shipping and delivery

Available delivery methods, estimated delivery times and applicable charges are shown at checkout or in our Shipping Policy.

Delivery estimates normally begin after production is completed.

We must have a reasonable basis for any shipping or delivery timeframe we advertise. If we become unable to ship within the promised period, we will notify you and provide the options required by applicable law, which may include accepting a revised delivery date or cancelling the affected order for a refund.

Unless a fixed delivery date has been expressly agreed, delivery dates are estimates and may be affected by circumstances reasonably outside our control, including:

• carrier disruption;
• severe weather;
• customs processing;
• public holidays;
• incorrect or incomplete delivery information; or
• widespread transport or production disruption.

This does not remove any statutory right you may have when goods are not delivered within an agreed or legally required time.

13. Delivery address

You are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after production or fulfilment has begun. However, we will make reasonable efforts to help where possible.

We are not responsible for an unsuccessful delivery caused solely by materially incorrect or incomplete information supplied by the customer, except to the extent that we could reasonably have corrected the issue before shipment after being notified.

Any additional reshipping charge must be reasonable and reflect the actual cost arising from the incorrect address or failed delivery.

14. Tracking and proof of delivery

Tracking information will be provided where available.

A carrier’s tracking status may be used as evidence of delivery, but it does not prevent a customer from reporting that a parcel was:

• delivered to the wrong address;
• lost;
• damaged;
• stolen after delivery; or
• otherwise not received.

We will assess reports fairly based on the available information and applicable consumer law.

15. Delayed, lost or damaged deliveries

If an order has not arrived within the expected timeframe, please contact us at support@slightlyoffline.com.

We may ask you to:

• confirm the delivery address;
• check the tracking information;
• check with household members, neighbours or the relevant delivery location; and
• provide other reasonable information needed to investigate the delivery.

Where a parcel is lost or damaged before the risk has legally transferred to the customer, we will provide an appropriate remedy in accordance with applicable law.

For EU consumer purchases, the risk of accidental loss or damage generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.

16. Unclaimed and returned-to-sender parcels

Failure to collect or accept a parcel does not necessarily constitute a valid cancellation of the order.

If a parcel is returned because it was:

• unclaimed;
• refused without a valid return notification;
• sent to an incorrect address supplied by the customer; or
• otherwise undeliverable for reasons attributable to the customer,

please contact us so that we can agree on the next steps.

Where permitted by law, we may deduct reasonable and evidenced direct costs caused by the failed delivery from a refund or charge a reasonable reshipping cost.

We will not impose an automatic penalty or disproportionate fee for an unclaimed parcel. Any amount charged must reflect costs genuinely incurred. Finnish consumer guidance requires terms concerning unclaimed parcels and related charges to be presented clearly and to remain reasonable.

17. Cancelling an order before shipment

Please contact support@slightlyoffline.com as soon as possible if you wish to cancel or change an order.

Because products may enter production shortly after the order is accepted, we cannot guarantee that a voluntary cancellation or change can be completed once production has begun.

This operational limitation does not remove a statutory withdrawal right or another mandatory consumer right that applies to the order.

18. Returns and statutory withdrawal rights

Our Returns & Refunds Policy explains how to request a return, withdrawal, exchange or refund.

For consumers in the European Union and European Economic Area, online purchases normally include a statutory right to withdraw from the purchase within 14 days after receiving the goods, subject to legally recognised exceptions. The customer does not normally need to provide a reason.

Where the statutory right of withdrawal applies:

• you must notify us clearly within the applicable withdrawal period;
• returning the parcel without a clear withdrawal notice may not be sufficient;
• you may inspect the product as you would reasonably be permitted to inspect it in a physical store;
• you may be responsible for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning;
• responsibility for ordinary return shipping costs will be determined by the information provided before purchase and applicable law; and
• refunds will be processed in accordance with applicable statutory deadlines.

Under Finnish and EU rules, the seller must generally refund payments without undue delay and no later than 14 days after receiving the withdrawal notice, although the seller may in applicable cases wait until the goods are returned or the customer provides evidence of return.

Nothing in this section limits more favourable rights granted in our Returns & Refunds Policy.

19. Return condition

Unless the product is defective, damaged, incorrect or otherwise non-conforming, returned products should be:

• unworn, except for reasonable fitting;
• unwashed;
• free from stains, odors, hair and other avoidable signs of use;
• returned with any original tags where reasonably possible; and
• packaged appropriately to prevent damage in transit.

The absence of original packaging does not automatically remove a mandatory withdrawal right, but the customer may be responsible for diminished value caused by unnecessary handling or inadequate return packaging where permitted by law.

20. Defective, damaged or incorrect products

Please contact us promptly if a product:

• arrives damaged;
• has a manufacturing defect;
• is materially different from the product ordered;
• is the wrong item or size due to our fulfilment error; or
• otherwise does not conform to the purchase agreement.

Please include:

• your order number;
• a description of the issue; and
• clear photographs where reasonably necessary to assess the problem.

Photographs help us investigate the issue, but we will not refuse a valid consumer claim solely because a photograph cannot reasonably be supplied.

Depending on the circumstances and applicable law, the remedy may include:

• repair;
• replacement;
• price reduction;
• refund; or
• another legally appropriate solution.

The remedy will be provided without unreasonable inconvenience and, where required by law, without cost to the consumer.

Mandatory legal rights concerning defective or non-conforming goods apply independently of any voluntary commercial warranty. EU sellers must respect statutory consumer remedies for goods that do not conform to the contract.

21. Refunds

Approved refunds will normally be returned to the original payment method.

The time required for the refund to appear may depend on the bank, card issuer or payment provider.

Unless required by law or expressly agreed otherwise:

• we do not issue cash refunds for card payments;
• promotional discounts are not refunded separately from the amount actually paid;
• gift-card portions of an order may be returned as gift-card credit; and
• currency fluctuations or payment-provider conversion charges are not controlled by us.

If the original payment method is unavailable, we will agree on a reasonable alternative.

22. Exchanges

Exchanges are available in accordance with our Returns & Refunds Policy. Product availability cannot be guaranteed until the exchange is processed.

23. Care instructions and normal wear

Customers should follow the care instructions provided with the product or on the relevant product page.

Damage caused solely by:

• failure to follow clear and reasonable care instructions;
• misuse;
• accident;
• normal wear and tear; or
• unauthorised alteration

may not constitute a product defect.

This section does not exclude liability for inadequate care instructions, defective materials, faulty manufacture or any matter for which we are legally responsible.

24. Intellectual property

The Website and its contents, including:

• the Slightly Offline name and logos;
• product artwork;
• photographs;
• videos;
• graphics;
• text;
• page layouts; and
• other original content

are owned by or licensed to INT2000 Oy and are protected by applicable intellectual-property laws.

Purchasing a product does not transfer ownership of the underlying artwork, brand, photograph or other intellectual property.

You may not reproduce, distribute, sell, license, commercially exploit or create derivative commercial products from our protected content without prior written permission.

This section does not restrict lawful personal use, quotation, review, parody or other use permitted by mandatory law.

25. Customer reviews and submitted content

If you submit a review, photograph, comment or other content to us, you confirm that:

• the content is truthful to the best of your knowledge;
• you have the necessary rights to submit it;
• it does not unlawfully infringe another person’s rights; and
• it is not illegal, threatening, discriminatory, defamatory or knowingly misleading.

You retain ownership of your content.

By submitting content specifically for publication, you grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt it as reasonably necessary for operating and promoting Slightly Offline.

We will not use a customer’s identifiable photograph in paid advertising without appropriate permission.

We may remove content where there is a reasonable legal, safety or moderation basis, but we will not suppress a genuine review merely because it is negative.

26. Website availability and errors

We aim to keep the Website accurate and available, but we do not guarantee uninterrupted or error-free operation.

We may reasonably:

• maintain or update the Website;
• correct errors;
• change product availability;
• improve features; or
• suspend access temporarily for security or technical reasons.

We will not use this section to avoid fulfilling an order that has already become binding.

27. Prohibited use

You may not use the Website:

• for unlawful or fraudulent purposes;
• to interfere with its security or operation;
• to introduce malicious code;
• to scrape or extract data in a manner that materially disrupts the Website;
• to impersonate another person;
• to use another person’s payment information without authorisation; or
• to infringe our or another party’s intellectual-property rights.

Reasonable use of publicly available Website information for personal comparison, accessibility tools, search engines or lawful research is not prohibited.

28. Third-party services

The Website may use or link to services operated by third parties, including payment processors, fulfilment providers, carriers and analytics providers.

Those providers may have their own terms and privacy notices.

We remain responsible for our own obligations as the seller and will not rely on a third party’s terms to remove a mandatory right you have against us.

29. Limitation of liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for:

• death or personal injury caused by negligence where such liability cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• deliberate misconduct;
• gross negligence where applicable;
• defective products where statutory product liability applies; or
• breach of mandatory consumer rights.

Subject to mandatory law, we are not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the purchase agreement was made.

If you purchase as a consumer, we are responsible for losses that are a foreseeable consequence of our breach of the purchase agreement or failure to exercise legally required care.

We are not responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law assigns that risk to us or requires a particular remedy.

Nothing in these Terms limits your right to receive the product ordered, an appropriate remedy for non-conforming goods, or a refund where legally required.

30. Personal data

We process personal data in accordance with our Privacy Policy.

The Privacy Policy explains, among other things:

• what information we collect;
• why we use it;
• the legal bases for processing;
• which service providers may receive it;
• international data transfers;
• retention periods; and
• your data-protection rights.

Acceptance of these Terms does not constitute blanket consent to all processing of personal data. Where consent is legally required for a particular purpose, it will be requested separately.

31. Electronic communications

By placing an order, you agree that order-related communications may be sent electronically, including:

• order confirmations;
• payment information;
• production updates;
• delivery updates;
• legally required notices relating to your purchase; and
• customer-service messages.

Transactional communications are separate from marketing messages.

We will send electronic marketing only where we have an appropriate legal basis and will provide an unsubscribe option where required.

32. Governing law

These Terms and purchase agreements made through the Website are governed by Finnish law.

However, if you are a consumer residing outside Finland, this choice of law does not deprive you of mandatory consumer protections that apply in your country of habitual residence and that cannot lawfully be excluded by agreement.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to consumer purchases under these Terms.

33. Disputes

Please contact us first at support@slightlyoffline.com so that we can try to resolve the matter directly.

A consumer may also have the right to contact a consumer-advice body, alternative dispute-resolution body or competent court in their country of residence.

For consumers residing in Finland:

If a dispute cannot be resolved through negotiation, the consumer may contact Finnish Consumer Advisory Services and may refer the matter to the Finnish Consumer Disputes Board. Before taking the matter to the Consumer Disputes Board, the consumer should contact Consumer Advisory Services.

Nothing in these Terms requires a consumer to bring proceedings exclusively in Finland where mandatory jurisdiction rules allow proceedings elsewhere.

These Terms do not require consumer arbitration and do not waive a customer’s right to participate in a class or collective proceeding where such a right cannot lawfully be waived.

34. Business customers

These Terms are primarily intended for consumer purchases.

If you purchase products primarily for business, trade, professional resale or another commercial purpose, please contact us before ordering.

Different terms may apply to wholesale, retail-partner and other business-to-business purchases.

35. Changes to these Terms

We may update these Terms where reasonably necessary, including because of:

• changes to our services;
• changes to payment or fulfilment arrangements;
• changes in applicable law;
• security requirements; or
• clarification of existing terms.

The version applicable to an order is generally the version presented when the order was placed.

Material changes will not retroactively reduce rights under an already accepted order.

The latest version will be published on the Website with its effective date.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited only to the extent necessary.

The remaining provisions will continue to apply.

37. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

38. Contact

Questions about these Terms, an order or a product can be sent to:

Slightly Offline / INT2000 Oy
Email: support@slightlyoffline.com
Postal address: PL 65, 02321 Espoo, Finland
Telephone: +358405551191